Support

Get in touch

For anything not covered below, a bug, a detector that missed something, a refund request, email support@line-19.com. A person reads every message.

Common questions

I bought Cache Goblin but haven't received a license key.: Check spam for an email from our payment processor, Lemon Squeezy. If it's been more than 15 minutes, email us with the address you purchased with and we'll resend it.
How do I activate my license?: Paste the key into the purchase screen that opens when you press Clean, or open the Cache Goblin window, choose Settings at the bottom of the sidebar, and paste it into the License card. See the activation page for details.
Do I have to pay to see what's on my disk?: No. Scanning, the size per category and the reclaimable total are free, with no account. Only cleaning needs the lifetime license.
Can I move my license to a new Mac?: Yes. Deactivate it on the old machine in Settings, License, then activate on the new one. A license covers two or three personal Macs, whichever size you bought. If the old machine is gone, email us and we'll deactivate it on our end.
I want a refund.: Email us within 14 days of purchase with your order email. Refunds are processed within a few business days.
Cache Goblin flagged something I didn't expect.: Send us the item's name and path. In the main window, select the item and the inspector lists its locations with a Reveal in Finder button. We'll take a look. Nothing is deleted without your confirmation, so this is safe to report after the fact.